TECH-SUPPORTS.COM · IT Services • Support • Security
Frequently Asked Questions
General
What services does Tech-Supports.com provide?
IT support, networking, servers, Microsoft 365, cybersecurity, CCTV, access control, and related IT equipment — for businesses and individuals.
Do you support businesses and individuals?
Yes, both.
Do you provide remote IT support?
Yes — open a ticket and a technician can connect remotely for issues that don’t require a physical visit.
Do you provide on-site support?
Yes — for hardware, cabling, network installs, and CCTV work that needs a technician in person.
Where do you provide on-site support?
Across the UAE. Submit a request with your location and we’ll confirm availability.
IT Support
What types of IT problems can you help with?
Everyday troubleshooting, software and hardware issues, networking, email, and general technical assistance.
Can you help with Microsoft 365?
Yes — setup, administration, and user support.
Can you help with networks and Wi-Fi?
Yes — installation, configuration, and troubleshooting.
Can you help with servers and storage?
Yes — installation, configuration, and ongoing support.
On-Site Support
How do I request an on-site visit?
Use the Request On-Site Support form with your location, the issue, and your preferred date and time.
Can I choose a preferred date and time?
Yes, you can specify a preference on the form.
Is an on-site visit guaranteed when I submit a request?
No — submitting a request is not an automatic booking. We confirm availability and scheduling with you separately.
Support Plans
What are the support plans?
Essential, Professional, and Priority Support — see the Support Plans page for details.
How are support hours calculated?
Each plan includes a set number of hours. Contact us for current plan details.
What happens when I use all included hours?
Additional time is billed at the applicable rate. Contact us for current plan details.
How are additional hours charged?
Contact us for current plan details.
Security
Do you provide CCTV services?
Yes — design, installation, configuration, and support.
Do you provide access control?
Yes — access control systems and integration.
Do you provide security system networking?
Yes — the networking that CCTV and access control systems depend on.
Do you provide SIRA-related project support?
We provide security system design and documentation support aligned with applicable requirements. We are not a SIRA authority and don’t guarantee approval outcomes — see the SIRA & Security page for details.
Products
Can I purchase IT equipment through the website?
Yes — browse the shop for networking, storage, and security equipment.
How do I place an order?
Add a product to your cart and proceed to checkout.
Is online payment available?
Not yet — online payment is not currently configured. Contact us to arrange purchase in the meantime.