Refund Policy

This Refund Policy applies to paid services booked through tech-supports.com, and to any products or prepaid support plans when they are offered.

Products

Unopened, unused hardware may be returned within 14 days of delivery for a full refund, minus original shipping costs. Contact support@tech-supports.com to start a return.

Support Plans

Prepaid support hours are refundable in full if no technician time has been used. Once a support session has started, remaining unused time on that ticket may be refunded on a pro-rata basis at our discretion — contact us and we’ll work it out fairly.

On-Site Visits

Cancellations made more than 24 hours before a scheduled on-site visit are fully refundable. Late cancellations may be subject to a call-out fee.

How to Request a Refund

Email support@tech-supports.com with your order or ticket number and the reason for your request. We aim to process approved refunds within 5–10 business days.