Refund Policy

This Refund Policy applies to products purchased through our online store and to prepaid support plans.

Products

Unopened, unused hardware may be returned within 14 days of delivery for a full refund, minus original shipping costs. Contact support@tech-supports.com to start a return.

Support Plans

Prepaid support hours are refundable in full if no technician time has been used. Once a support session has started, remaining unused time on that ticket may be refunded on a pro-rata basis at our discretion — contact us and we’ll work it out fairly.

On-Site Visits

Cancellations made more than 24 hours before a scheduled on-site visit are fully refundable. Late cancellations may be subject to a call-out fee.

How to Request a Refund

Email support@tech-supports.com with your order or ticket number and the reason for your request. We aim to process approved refunds within 5–10 business days.